Support

We're a small team. Email us — we read everything.

Get in touch

For anything — bug reports, feature requests, refund questions, accessibility concerns, or sharing your recovery story.

Email: support@wealthlock.app

We respond within 24 hours on weekdays.

Frequently asked

The shield isn't appearing when I open a blocked app.

Three things to check, in order:

  • Open WealthLock → Protection tab → confirm "Screen Time access" is granted (green ✓).
  • Confirm you have apps selected under "Blocked Apps & Categories". An empty selection means nothing is blocked.
  • If you recently updated iOS or restored from backup, force-quit WealthLock and reopen it to re-arm the shield.
Can I add websites, not just apps?

Yes. When you tap "Choose Apps to Block", swipe to the Websites tab in the picker and add the domains you want intercepted (e.g., polymarket.com). Note: web shielding only works in Safari. To cover Chrome, Brave, or other browsers, also add them as apps.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by WealthLock. To cancel: open the Settings app on your iPhone → tap your name at the top → SubscriptionsWealthLock PremiumCancel Subscription. Your premium features remain active until the end of the billing period.

I turned on Hardcore Mode by mistake. How do I turn it off?

You can't. That's the entire point of Hardcore Mode — once armed, neither you nor we can disable it until the timer expires. This is the strongest commitment device the app offers. If this is causing real problems (medical emergency, etc.), email us and we'll work with you.

Why does the projection assume 8% per year?

8% is a common long-run assumption for a diversified equity portfolio (e.g., the S&P 500 has averaged roughly 10% nominal / 7% real returns over the last century). It's a deliberate simplification — your real returns will vary. The point of the chart isn't a precise forecast; it's to make the opportunity cost of a single bet emotionally tangible.

What data does WealthLock collect about me?

Nothing leaves your device. We do not run analytics. We do not transmit your activity. See our privacy policy for the full breakdown.

How do I delete all my data?

Delete WealthLock from your home screen. All locally-stored data — intercept history, settings, projections — is permanently removed. There is no cloud copy.

Does WealthLock work on iPad or Mac?

Not yet. The current release is iPhone-only because Screen Time's app-blocking behavior differs across platforms. iPad support is planned.

Crisis support. WealthLock is a self-help tool, not a substitute for professional care. If you or someone you love is struggling with gambling addiction, the National Problem Gambling Helpline is 1-800-GAMBLER, available 24/7. Text and chat are available at ncpgambling.org.